Home is where we should feel secure and comfortable. Home is where we raise our children, make memories, work, and organize all of our precious belongings. Home is where we put on display our $20,000 music collection, our rare Star Wars figurines from the ‘70s, and our grandmother’s antique jewellery.
In an ideal world, you shouldn’t be worried about the safety of your home but, as we all know, we don’t live in an ideal world. Accidents like home fires do happen and people and their beloved homes are still getting targeted for theft, unfortunately. Just thinking about this makes me go mad! Imagine someone damaging the sacredness of your home and stealing objects of value you worked so hard for!
To avoid being in this situation, you call companies like ADT who protect your home and what you value most at home. For almost 50 years, ADT has provided residential, small and large business electronic security, fire protection, 24/7 home monitoring, and many more alarm monitoring services throughout the United States.
In addition to being the number one choice for a home security system, ADT is also a great place to work at which is exactly what we’ll be talking about today! ADT’s dynamic company culture revolves around team members who make sure that each and every customer is protected and connected to what matters most to them. Not all heroes wear capes!
ADT is driven by one purpose – protecting people! ADT employees and security professionals working at one of the 200 offices and 9 monitoring centers are fulfilling that purpose on a daily basis.
If the idea of contributing to society by protecting people’s homes and offices sounds lucrative to you, there are plenty of jobs at ADT you might be interested in applying for. Customer Service, Sales, Installation, and Corporate positions are available for people who are excited to join the ADT team.
One more thing I’d like to mention is that this is just the right time to be part of the ADT team! See, these guys are not just about top notch home security systems and fire alarms – they also do smart home automation! The future of smart homes is exciting and you can become an integral part of that technological progress if you choose to work for ADT!
Enough chit chat, let’s get real now! If you want to work for ADT, you have to be at least 18 years old. Expect a background check and if you have a past felony conviction, keep in mind that you might end up not getting the job. It makes sense, right? It won’t look good if a company dedicated to protecting people’s homes hires someone who was convicted of theft or burglary. I mean, I’m all for giving people second chances but in this case, it might be better to look somewhere else.
Other than that, the hiring process is pretty straightforward and easy – more on that in a bit!
Does ADT Offer Benefits?
Yes, they do! ADT protects people by protecting their employees and making sure they benefit from excellent working conditions. Let’s check them out:
- Medical, Dental, and Vision Insurance.
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Dependent Care Account (DCA)
- 401(k) Plan with company matching contribution
- Life Insurance
- Time Off Benefits
- Adoption Assistance
- Auto, Home and Pet Insurance
- Employee Discount Program
- ADT Wellness Program
- Healthy Rewards Cash
- Learning and Development
- Tuition Reimbursement
- & more…
Careers At ADT
As previously mentioned, there are three four ADT career areas you can choose from – Call Center / Customer Service, Sales, Installation & Service, and Corporate. Plenty of attractive positions are waiting for you once you’ve chosen the area you are interested in. The best thing about becoming part of the ADT team is that there is an opportunity for advancement if you showcase enthusiasm, work hard, and are truly passionate about making a difference.
Let’s go over some of the positions you can apply for at ADT!
ADT Area Manager
The ADT Area Manager is responsible for the effective development and execution of the Area support plan, human capital strategy, and inventory. The AM is also in charge of developing action plans to meet or exceed Area targets. Customer loyalty, employee engagement, market penetration and share gain are also among the duties of the Area Manager.
If all that sounds appealing to you, make sure you are qualified for the job because let me tell you – it’s not an easy one. A Bachelor’s Degree is required, along with 5 years of business experience in a leadership position.
ADT Area Manager Salary: $67,028 $ /year
ADT Technician Specialist
The ADT Technical Specialist is, above all, a brand ambassador to ADT’s 6 million customers. The Technical Specialist is responsible for providing technical advice, demonstrating how to use products and services, and answering inquiries. Not just that but they are sent to people’s homes to activate equipment including cameras, security hardware, smart home devices, etc.
It’s a great job for people who are comfortable with using the latest hand and power tools and have great communication skills. After all, you won’t just come to one’s house, install a security camera, and leave. You have to talk to the owners, explain things, and assure them that they’ve made the right decision.
ADT Technician Specialist Salary: $13.89 – $23.13 / hour
ADT Customer Service & Sales Representative
The ADT Customer Service & Sales Representative has to answer incoming calls about services and products with existing customers. They have to be ready with a solution for any problem a customer might be facing.
If you want this job, you must have exceptional communication skills, perform quick calculations, and the ability to interpret contracts and communicate terms and conditions.
ADT Customer Service & Sales Representative Salary: $15.22 / hour
ADT Application 2021
It’s application time!!
Worry not, though – the ADT job application process is easy and straightforward. All you have to do is:
- Go to the ADT Careers page.
- Pick a career area that’s right for you – Sales, Customer Support, Installation, or Corporate.
- View all available positions (note that you can filter by State, Category, City, and Type of Job (remote or not).
- Read the job description and make sure you qualify for the position.
- Click “Apply Now” and log in with an existing account or create a new account.
- Attach your resume and fill out all the required fields ( Personal information, Pre-employment questions, disclosures, etc.)
- Review your application and send it!
See, no biggie!
What I really like about the ADT online application is that they allow you to attach your CV. This means you can finally use that well-designed fancy resume you’ve been working on for days!
Many companies have an existing resume format you have to fill out during the online application and that basically serves as your official CV. In this case, however, you are free to upload whatever you want! Speaking of CVs, let’s get to our next section!
Do You Need A Resume For ADT?
Yes you do! You need it in order to complete your online application. And, if you ask me, you definitely need one for your interview!
Yes, attaching your resume to the online application might seem enough but can you really rely on that? What if their system accidentally crashes and they can’t access your CV for the interview?
Bringing a printed version of your CV for the job interview leaves a great first impression – you’re serious, prepared, and ready for everything!
If you’re still in the process of crafting your perfect resume, I will gladly help you! Check out the following templates for inspiration and reference.
This is a great resume for any managerial position. It’s easy to read and follow and it has all the right components. Not to mention that it’s very eye-catching! You don’t want to be one of those applicants who always go for boring black and white CVs with chunks of texts and no character whatsoever, right?
What’s great about this resume (and, of course, the reason why I thought this is a good choice for the Technical Specialist position) is the highlighted skills section with bullet points you can fill with all kinds of tech and handy skills. The rest is pretty standard but I still think it is quite suitable for that position. There’s a little bit of character to it, too!
This is a friendly-looking CV with just the right amount of color that makes you seem approachable. After all, if you want to be a customer service specialist, you can’t help but be approachable, friendly, and communicative. It has all the right sections and enough space for you to fill out your skills and previous experience.
We’re halfway there, guys!
Assuming that you submitted a kick-ass CV and your online application was successful, it’s time to prepare for the actual interview. Nailing the interview is, after all, the ultimate answer to the “how to get a job at ADT” question. I will tell you all about it so buckle up!
First thing – outfit. Your job interview with ADT is probably not the best time to wear your favorite Cannibal Corpse T-shirt or dress up like your favorite anime character. You want to stand out because of your witty answers, positive attitude, and determination and not because you showed up in ripped jeans and a neon crop top. Dress in a business-casual outfit. A clean shirt and a nice pair of trousers or jeans will do the trick!
Second thing – a printed resume. This advice is probably for the less experienced candidates who think that they can 100% rely on the Internet and…other people. Print your resume, guys! Trust me, better be safe than sorry!
Finally – stand out from the crowd! How to do that? By spending time on researching the company, its values, morals, and history. Go through some company (fun) facts and if an opportunity presents itself, use them! Throwing a fact or two while answering interview questions might turn out to be the reason why you were chosen over another candidate.
Use These ADT Fun Facts To Help You Land The Job:
- ADT was founded more than 100 years ago! Back in the 19th century, it was a telegraph company, delivering fast messages to its customers.
- ADT began focusing on home security in 1940.
- ADT protects over 500,000 commercial customers, including schools, universities, banks, airports, government facilities, etc.
- ADT works with law, medical, and fire agencies. When criminals are being prosecuted, for instance, law enforcement is turning to ADT for footages, documentation, and more.
- ADT loves animals! They provide window clings and pet monitoring to help rescue providers. A large number of animals die in home fires and ADT is doing their part in lowering those numbers.
- If an ADT customer moves to a new home, ADT moves with them, free of charge!
- ADT employees participate in various local charities, programs, and initiatives. ADT values philanthropy and encourages team members to protect communities in any way they can (not just with anti-burglary systems).
Now let’s go through some actual ADT interview questions! I will also provide example answers for those of you who need a helping hand. Interviews can be tough. Remember – dress to impress, research the company, read and review the job description, prepare a couple of questions for the hiring managers, and last but not least – plan your journey to the job interview because arriving late is definitely not a good first impression.
ADT Interview Questions
Q: Why do you want to work at ADT?
A: I truly believe that there’s always both a personal and a professional reason for wanting to work for a certain company. A personal reason might be your keen interest in security technologies (or technologies overall) or your desire to help people protect their homes. Your professional reasons, on the other hand, for wanting this job so much are directly related to the personal ones. The company is an industry-leader with an excellent reputation and opportunities for career advancement. Of course, a security tech enthusiast like yourself would want to work there!
Here, I want to point out that you should definitely go through the company’s website and social media channels and get to know the company culture, values, and morals. Such information can definitely help you formulate your answer.
One last thing – have you (or someone you know) ever been robbed or a victim of theft? Do you know someone whose home went on fire? How did it make you feel? If you can share a personal story and how it contributed to your desire to work for a home security company, that would be great.
Q: What are your top 3 strengths?
A: Here it is – one of my least favorite interview questions (together with the next one, for sure)! If, on the other hand, you are a more confident and self-aware person than I am, this is your time to shine! When picking your top 3 strengths, make sure you focus on your personal and professional achievements. By personal I don’t mean how good of a gamer you are because that’s not relevant at all.
Tell them something they’ve never heard before. Don’t go for the “I have great communication skills” answer. We all have them to some extent. Otherwise, we won’t live and co-exist in a modern working society. Ability to think on the spot, punctuality, staying calm in times of crisis, and conflict-resolution skills – these are all good answers and are relevant for ADT.
Q: What are your top 3 weaknesses?
A: And we’re back with another fan-favorite interview question! Try to be honest (the same thing goes for the top 3 strengths question) and keep in mind that you’re not a robot and you do have weaknesses so don’t be cocky! The trick here is to spin things around and tell the interviewer how you are “currently working on them.”
Again, avoid cliché answers. No, “I work too much” is not a weakness, nor is “I focus too much on details.” If I’m an interviewer and the candidate in front of me says something like that, I will roll my eyes so hard I’ll probably see my brain.
“I could use more experience in delegating tasks, providing constructive criticism, and managing my time.” Now that’s a great answer!
Q: Why should we hire you?
A: Because you’re awesome! Yeah, you can’t really answer like that. I mean you can but you have to add some substance. By substance, I mean your professional experience and your personal dedication to the company. Go back to their original job ad. What were the job requirements? Are you meeting all of them? If so, tell the hiring manager. It’s that simple. Bachelor’s Degree – checked! 5 years of experience in a similar position – checked! Ability to perform quick calculations – checked!
Once you list all the reasons why you should be hired at ADT, finish things on a positive note. “In addition to meeting all of your requirements for the perfect candidate, my hobby is cooking so if I get hired, expect me to bring tons of treats to the office.” I mean, I’d hire you on the spot just for that reason alone!
Q: Where do you see yourself in 5 years?
A: If you’re serious about building a career at ADT then there’s no reason why you shouldn’t mention it. ADT is actually a great place to work at and who wouldn’t love having a stable job with a career advancement opportunity?
If, however, you have a different plan for yourself, let them know how your time at ADT will contribute to it. Maybe in 5 years you want to lead a team of developers working on the latest home security software or you want to open a flower shop – the possibilities are endless for you, surely. The key is to connect your dream with ADT.
Q: What do you need from the company?
A: This is a sneaky one, I have to admit. The phrasing might sound intimidating but when you think about it – this is just your regular “Why do you want to work for us?” question. They just want to know what motivated you to apply for the job and what you are hoping to gain from this position.
Tell them what you “need” is a safe and friendly environment where you can showcase your talents, create meaningful connections, and learn how to be a better professional while helping people protect their homes. If you want to take it a step further, mention a previous employer who couldn’t give you what you wanted – opportunity for a career progression, respect, safety, stability, etc. Explain how you want things to be different now and you’re looking forward to becoming part of the ADT team.
Q: The security services industry is ever-changing. How do you remain up to date on security-related trends and topics?
A: In addition to all those general interview questions you will surely get, expect company-specific ones. The hiring managers want to know if you’re genuinely interested in the security services industry. Here, I would advise you to mention blogs, journals, or books you’ve read or plan on reading.
Remember, you’re the driver! You can take your answer whenever you want to. In this case, I’d say, once you’re done listing all those amazing tech blogs you’re following, tell them about a cool article you came across recently. Let them know you like staying up to date on trends! If you have Google alerts set to help you stay on top of security related issues, don’t forget to mention that too.
Q: Do you have current certification in First Aid, and CPR?
A: It’s a basic question looking for a yes or no answer. If the answer is yes, make sure you inform the hiring manager when you received your certification, and when it’s due for renewal.
Bringing your certifications with you is a must. I can’t stress this enough. The hiring manager can make a copy and add it to your candidate file.
If, on the other hand, you don’t have the certificate yet, let them know you are willing to obtain it. Chances are, ADT will put you through the training if hired. Be enthusiastic about it. Don’t be like “yeah, yeah I’ll do it if it means that much.” Yes, it does and you just lost the job.
Q: What would cause you to lose your temper on the job?
A: If you’re applying for a Technical Specialist or Customer Service position, you will have to talk to people, work with people, and be surrounded by people all the time. Don’t expect every interaction to transform into a blissful Disney song full of hope and smiles. Sometimes, customers and coworkers might cause you a major headache and even make you completely lose your temper. Can you think of a situation where you lost your temper on the job?
Don’t go with a plain “No, I don’t remember ever losing my temper on the job.” If you can’t think of a major temper loss situation, there should be some mild ones. An annoying customer who was asking you some personal questions? A coworker who kept on asking you to do their job? Explain the cause and elaborate on the outcome.
What Happens After The Interview?
You wait for them to call you, hopefully with great news! I’m sure they will. Once the interview is over, go home and take a well-deserved long nap. The answer might take a couple of days and even weeks depending on many things so don’t lose hope if you don’t get a “Congratulations” email the next morning. Whatever the outcome, stay positive and don’t get discouraged. Good luck!
Have you worked for ADT? Do you know someone who went through the hiring process? If so, let us know in the comments below.